When the order is dispatched, the customer receives an email notification with the option to track the shipment’s progress and, if desired, customize the delivery before it arrives at the destination facility, through the FlexDeliveryService.

The recipient is kept constantly updated on the shipment’s progress. Using a link sent by email, they can access a management area, both before and after the first failed delivery attempt, where they can choose up to six customization options within 5 days.

The service allows you to select a new delivery date or choose a pickup point, a new shipping address (within the service area of the original destination facility), a safe place for delivery, authorize pickup by a neighbor, and refuse delivery.

Please note that it is not possible to specify an exact delivery time. 

If delivery cannot be completed because the address is incorrect or the recipient is unknown, the goods will be held at the nearest courier facility for 10 days. 

One of our representatives will contact the customer to inform them that the shipment is being held and to receive the correct instructions for redelivery; alternatively, the customer can contact Customer Service using the contact form, entering <Change shipment> as the subject.