Shipping
Foreword
Product availability
On each product page, you will always find an indication of whether the item is available and information about the possible delivery date (which may vary depending on the area).
On each product page, you will find one of the following availability indications:
Available: When the product is available at aviliahome.it’s logistics center and is ready to be shipped.
Unavailable: When the product is out of stock; you can sign up to receive updates when it becomes available again.
Shipping times and costs
Delivery: our commitment
We are committed to ensuring fast and reliable delivery because we know how important it is to receive your purchases promptly.
Avilia Home's standard delivery takes an average of 24/48 business hours. The shipping cost is 4.99 for orders under €49.90. It is free for all orders over €49.90.
Failed delivery.
How to avoid problems with failed order delivery.
Very often, an order may not be delivered because the customer is not at home or at the address provided during purchase. In this case, the courier will make two delivery attempts; after the third, the order will be held at the carrier's local depot. Therefore, to avoid this issue, please enter in the order notes an alternative mobile phone number for someone who can receive the order, or the day when you will be present at the specified address.
Having problems with shipping? Contact us, and we’ll respond as soon as possible.
Frequently asked questions
The answer to your question might be in the Help section. We recommend visiting it; otherwise, don't hesitate to contact us.
Availability
We remind you that our customer service is available from Monday to Friday, from 9:00 a.m. to 6:00 p.m. If we receive a request on Friday, due to the high volume of support requests, you will be contacted again the following Monday.
