Refunds for returned products are issued within 14 business days after receipt of the return and verification that the products are in good condition.

Upon arrival at the warehouse, each product will be inspected to assess its condition and integrity and check for any damage not caused during shipping.

The right of withdrawal is entirely forfeited if the essential condition of the product’s integrity (packaging and/or contents) is not met, in cases where Avilia Home finds that the original packaging and/or accessories are missing or the product has been damaged for reasons other than shipping.

Refunds for returned products are issued using the same payment method used for the purchase.

For orders paid by bank transfer or cash on delivery, refunds are issued by bank transfer. In this case, we ask the customer to fill in the return form with their IBAN for the refund.

Alternatively, when filling out the return request, the customer can request that store credit be issued to their account. Store credit can be used for future orders on Avilia Home and does not expire.