Products are shipped throughout Italy via GLS Express Courier.
Deliveries take place from Monday to Friday, excluding national holidays.
Delivery times:
- within 24/48 business hours throughout Italy from the time the package leaves our warehouse;
- for islands and some remote areas, delivery will take place within 48/72 hours from the time the package leaves our warehouse.
Shipping is ALWAYS FREE for orders of €49.90 or more. For lower amounts, the shipping cost is €4.99. Small islands and locations that are difficult to reach are excluded; a €5.00 shipping surcharge will apply to these areas.
For payments by bank transfer, the package will be processed by the warehouse and then handed over to the courier only after the payment has been credited online and subsequently prepared by our Logistics department; therefore, delivery times may vary.
N.B. Cash on delivery requires a €4.00 surcharge.
When entering the shipping details, make sure to include the house number, the correct locality, and the name shown on the intercom, to avoid extending order processing times.
In the "additional information" field, you can enter useful information for the courier (staircase, apartment number, etc.).
It is not possible to specify an exact delivery time for the order.
Shipments are delivered throughout the day, approximately between 8:30 a.m. and 6:30 p.m.
Once the shipment has been dispatched, the customer will receive an automatic notification email with the relevant tracking number. Upon receiving the product, the customer must check that the package is perfectly sealed.
Customers are requested NOT to accept the box if the package is not intact or if the adhesive tape has been tampered with.
If the package is not intact or is damaged, or if the adhesive tape has been tampered with, the customer is requested to report this immediately to the courier. Otherwise, the product will be considered duly delivered, and Avilia Home will not be held responsible for any damage and/or missing products.
