Products are shipped within Italy via the GLS, FedEx, or Amazon Shipping express courier service.
Deliveries are made Monday through Friday, excluding national holidays.
Delivery times:
- within 24/48 business hours throughout Italy from when the package leaves our warehouse;
- for islands and some remote areas, delivery will take place within 48/72 hours from when the package leaves our warehouse.
Shipping is ALWAYS FREE for orders of €19.90 or more. For lower amounts, shipping costs €3.90. Small islands and hard-to-reach locations are exceptions and incur a €5.00 shipping surcharge.
For payment by bank transfer, the package will be processed by the warehouse and then handed over to the courier only after the payment has been credited online and subsequently prepared by our Logistics department; delivery times may therefore vary.
N.B. Cash on delivery (payment upon delivery) incurs a surcharge of €4.00.
When entering the shipping details, be sure to include the street number, the correct locality, and the name on the intercom to avoid delays in processing the order.
Useful information for the courier (staircase, apartment number, etc.) can be entered in the "additional information" field.
It is not possible to specify an exact delivery time for the order.
Deliveries are made throughout the day, generally between 8:30 a.m. and 6:30 p.m.
Once the order has been shipped, the customer will receive an automatic notification email with the relevant tracking number; upon receipt of the product, the customer must check that the package is perfectly sealed.
Customers are advised NOT to accept the package if it is not intact or if the adhesive tape appears to have been tampered with.
If the package is not intact or is damaged, or the adhesive tape appears to have been tampered with, customers are advised to report it to the courier immediately; otherwise, the product will be considered duly delivered, and Avilia Home will not be held responsible for any damage and/or missing products.
